Privacy Policy

Welcome to Rizzio, accessible at rizzioofficial.uk. Your privacy is a priority to us. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you interact with our website and services. By using our platform, you agree to the terms described here. If you do not agree, please refrain from using our services.

1. Data Controller

Rizzio Limited, registered in the United Kingdom, acts as the data controller responsible for your personal data. Our registered office is at 123 Gaming Street, London, UK, SW1A 1AA. For any privacy-related queries or to exercise your rights, you can contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data necessary to provide our services, comply with legal obligations, and enhance your experience. These include:

  • Full name
  • Email address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • IP address and device information (browser type, operating system)
  • Account registration and profile details
  • Transaction history including deposits and withdrawals
  • Communication records with our support team
  • Identification documents for verification and compliance purposes
  • Special category data such as health information, only if voluntarily provided (e.g., for self-exclusion)
  • Data from third-party sources for fraud prevention, credit checks, and responsible gambling

3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

  • To create and manage your user account and provide our gambling services
  • To verify your identity and age as required by the UK Gambling Commission and other regulatory authorities
  • To process financial transactions including deposits, withdrawals, and payments
  • To monitor compliance with legal and regulatory obligations such as anti-money laundering (AML) and responsible gambling measures
  • To communicate with you regarding your account, service updates, and changes to terms or policies
  • To administer promotions, bonuses, and competitions
  • To send marketing communications where you have given explicit consent
  • To personalise your experience and tailor content and offers
  • To analyse and improve our services, website performance, and user experience
  • To detect, prevent, and investigate fraudulent or illegal activities
  • To generate aggregated statistics and reports for internal use and regulatory compliance

4. Legal Basis for Processing

We process your personal data lawfully under the UK GDPR and Data Protection Act 2018, relying on one or more of the following bases:

  • Your explicit consent where required (e.g., marketing communications)
  • Performance of a contract to which you are a party (e.g., providing gambling services)
  • Compliance with legal obligations imposed by UK gambling laws and financial regulations
  • Our legitimate interests, such as fraud prevention, service improvement, and ensuring platform security, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. Typically, data will be kept for up to five years following account closure or last activity. In some cases, such as ongoing investigations, disputes, or self-exclusion periods, data may be retained longer in accordance with UK Gambling Commission guidelines.

6. Marketing Communications

We will only send you marketing messages if you have given your explicit consent. You can manage your preferences or withdraw consent at any time via your account settings or by using the unsubscribe link in any marketing email. We do not sell your personal data to third parties for marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, including:

  • Ensuring website functionality and security
  • Remembering your preferences and login details
  • Analysing website usage and performance
  • Delivering personalised advertising

You can control or disable cookies through your browser settings; however, some cookies are essential for the site to function correctly.

8. Sharing and International Transfers of Data

Your personal data may be shared with third parties in the following contexts:

  • Service providers such as payment processors, software vendors, and IT support
  • Regulatory authorities including the UK Gambling Commission, HM Revenue & Customs, and law enforcement agencies when required by law
  • Fraud prevention and identity verification agencies
  • Companies within the Rizzio corporate group
  • Third parties you have authorised us to share your data with

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your personal data in compliance with UK GDPR requirements.

9. Data Security

We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. Despite these efforts, no system is completely secure, so we encourage you to safeguard your login credentials and notify us immediately of any suspicious activity.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access the personal data we hold about you
  • The right to correct any inaccurate or incomplete data
  • The right to request erasure of your data in certain circumstances
  • The right to restrict or object to certain processing activities
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right not to be subject to automated decision-making, including profiling, with legal or significant effects

To exercise your rights, please contact us at [email protected]. We will respond within statutory timeframes and may require verification of your identity before fulfilling requests.

11. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about our handling of your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, at https://ico.org.uk.

13. Responsible Gambling

Rizzio is committed to promoting responsible gambling. We use your data to support responsible gaming measures, including self-exclusion, setting deposit limits, and monitoring for problematic behaviour. For advice and support on safe gambling, please visit the BeGambleAware website.

Last updated: June 2024