Responsible Gaming at Rizzio

Welcome to Rizzio, where your safety and well-being are our highest priorities. We believe gambling should be a fun and entertaining activity, and we are fully committed to promoting responsible gaming practices in line with the United Kingdom’s Gambling Commission regulations and the latest industry standards.

Our Commitment to Responsible Gambling

Rizzio operates under a strict licence issued by the UK Gambling Commission, ensuring that all our games are fair, transparent, and that players are protected. We provide a secure environment where you can enjoy gaming responsibly, with access to tools and support to help you maintain control over your gambling habits.

Tools to Help You Stay in Control

We offer a range of features designed to empower you to manage your gambling activity responsibly:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
  • Wager and Loss Limits: Define maximum amounts you can bet or lose within a set period to avoid overspending.
  • Session Time Limits: Choose how long you want to play and receive reminders or automatic log-outs once the time expires.
  • Reality Checks: Periodic pop-up notifications to remind you how long you have been playing.
  • Self-Exclusion: Temporarily exclude yourself from all gaming activities for a minimum of 24 hours up to six months or longer if needed.
  • Permanent Account Closure: If you decide that gambling is no longer for you, you can request permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

Gambling should always remain a form of entertainment. However, if you notice any of the following signs, it may indicate that your gambling is becoming problematic:

  • Gambling to try to recover losses or as a source of income.
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money gambling than intended.
  • Neglecting personal, professional, or social responsibilities.
  • Experiencing distress, anxiety, or mood changes related to gambling.
  • Using money needed for essentials such as rent, bills, or food to gamble.
  • Constantly thinking about gambling or planning future bets.

If you identify with any of these behaviours, we strongly encourage you to seek help and take action promptly.

Best Practices for Responsible Gambling

To help you enjoy gambling safely, we recommend the following:

  • Set a budget and stick to it—never gamble money you cannot afford to lose.
  • Treat gambling as a form of leisure, not a way to make money.
  • Avoid chasing losses; accept that losses are part of the game.
  • Set time limits for your gaming sessions and take regular breaks.
  • Do not gamble when feeling stressed, upset, intoxicated, or under pressure.
  • Balance gambling with other hobbies and social activities.
  • Keep your gambling activity private and secure—never share your account details.

Self-Assessment and Support Services

Not sure if your gambling behaviour is healthy? Try our self-assessment quiz to evaluate your habits. For personalised support, our Responsible Gambling Team is available via email at [email protected] or through our Live Chat service.

Additionally, we recommend contacting professional organisations for confidential help and advice:

  • BeGambleAware – UK’s leading charity for gambling harm prevention and support.
  • Gamblers Anonymous UK – Peer support groups for those affected by problem gambling.

How to Take a Break or Close Your Account

We understand that sometimes the best way to stay safe is to take a break. Rizzio offers flexible options for self-exclusion and account closure:

  • Temporary Self-Exclusion: Choose to exclude yourself from gambling for periods ranging from 24 hours to six months or longer. During this time, you will be unable to access your account or place bets.
  • Permanent Account Closure: If you want to stop gambling indefinitely, you can request permanent closure by contacting our support team. Please ensure you withdraw any remaining funds before closure.
  • Reactivation Policy: Accounts closed for non-problem gambling reasons may be considered for reactivation after a thorough review by our Responsible Gaming Department. Reactivation is not guaranteed and prioritises player safety.

Protecting Minors and Vulnerable Individuals

Rizzio is committed to preventing underage gambling and protecting vulnerable players:

  • All players must be 18 years or older to register and gamble on our platform.
  • We employ rigorous age verification checks and continuous monitoring to prevent underage access.
  • We encourage parents and guardians to use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Never share your login credentials and always log out after playing, especially on shared devices.

For more information on online safety for children, visit Better Internet for Kids.

Additional Resources and Tools

To further support responsible gambling, we recommend installing tools like BetBlocker, which allows you to block access to multiple gambling sites across devices.

Remember, responsible gambling is a shared responsibility. We encourage you to stay informed, use the tools available, and reach out for help whenever necessary.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to contact our dedicated Responsible Gambling Team at [email protected] or via our Customer Support channels. We are here to support you 24/7.

Remember: Gambling should remain a safe, enjoyable pastime. Play responsibly, stay in control, and seek help if you ever feel your gambling is becoming a problem.