Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your use of the Rizzio website located at rizzioofficial.uk (“the Website”, “we”, “our”, “us”).

1.2. By registering, accessing, or using any service on the Website, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other relevant policies.

1.3. If you do not agree with any part of these T&Cs, please do not use the Website or any of its services.

2. Definitions

  • Player/User/You: Any individual accessing or registering on the Website.
  • Account: Your personal profile created on the Website.
  • Games: All gambling products offered, including casino, live dealer, and other games.
  • Operator: The company responsible for operating and managing the Website.
  • Bonus: Any promotional offer such as free spins, bonus credits, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2. It is your sole responsibility to ensure that online gambling is legal in your place of residence and that you comply with all applicable laws.

3.3. Employees of the Operator, their close relatives, affiliates, or business partners are prohibited from registering or participating in any gambling activities on the Website.

4. Account Registration and Security

4.1. Only one Account per person, household, device, or IP address is permitted.

4.2. You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account.

4.4. We reserve the right to request identity verification documents at any time, such as a passport, utility bill, or payment confirmation, to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5. Providing false or misleading information may result in Account suspension, closure, and forfeiture of winnings.

5. Deposits and Withdrawals

5.1. All deposits must be made using payment methods registered in your name.

5.2. Minimum and maximum deposit limits apply and are detailed in the Banking section of the Website.

5.3. We do not charge fees for deposits or withdrawals; however, third-party payment providers may apply charges.

5.4. Withdrawals will be processed using the same method as deposits where possible, subject to verification and compliance checks.

5.5. Withdrawal requests may require additional identity verification to prevent fraud and money laundering.

5.6. While we endeavour to process withdrawals promptly, delays caused by payment providers or banking systems are beyond our control.

6. Account Inactivity and Dormancy

6.1. Accounts without login activity for six consecutive months will be classified as inactive.

6.2. An inactivity fee may be charged monthly against the Account balance after prior notification.

6.3. Accounts with zero balance and prolonged inactivity may be closed.

6.4. To reactivate an inactive or dormant Account, please contact Customer Support.

7. Responsible Gambling

7.1. Rizzio is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

7.2. If you believe you have a gambling problem, we encourage you to use these tools or seek professional help.

7.3. For assistance and advice, please visit GamCare or the UK Gambling Commission.

8. Prohibited Conduct

  • Fraudulent or deceptive behaviour;
  • Use of bots, scripts, or automated software;
  • Game manipulation or cheating;
  • Maintaining multiple Accounts;
  • Using VPNs, proxies, or other methods to circumvent geographic restrictions;
  • Sharing Account credentials or allowing others to gamble on your behalf.

Violation of these rules may result in immediate suspension or closure of your Account and forfeiture of winnings.

9. Bonuses and Promotions

9.1. All bonuses and promotional offers are subject to specific terms and conditions, including wagering requirements, as detailed on the Promotions page.

9.2. Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited.

9.3. We reserve the right to withhold, cancel, or reclaim bonuses and winnings if misuse or technical abuse is detected.

10. Fair Gaming and Technical Issues

10.1. All games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

10.2. We reserve the right to void bets or winnings resulting from technical errors, software malfunctions, or breaches of these T&Cs.

11. Limitation of Liability

11.1. We do not accept liability for losses or damages arising from use of the Website, including interruptions, errors, or delays beyond our control.

11.2. You acknowledge and accept the risks inherent in online gambling.

11.3. Our total liability to you shall not exceed the amount of your last deposit.

11.4. We are not responsible for content or security of external websites linked from our platform.

12. Privacy and Data Protection

12.1. Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.

12.2. We implement industry-standard security measures to protect your information.

12.3. For more information, please review our Privacy Policy.

13. Intellectual Property

13.1. All content on the Website, including text, graphics, logos, and software, is the property of Rizzio or its licensors and is protected by UK and international intellectual property laws.

13.2. You may not reproduce, distribute, or modify any content without prior written consent.

14. Complaints and Dispute Resolution

14.1. If you have any complaints, please contact our Customer Support team in writing.

14.2. We aim to resolve disputes fairly and promptly.

14.3. If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

14.4. All dispute communications must be submitted in writing.

15. Changes to These Terms

15.1. We reserve the right to update or modify these T&Cs at any time.

15.2. Major changes will be communicated to you via email or prominent notice on the Website.

15.3. Continued use of the Website after changes constitutes acceptance of the updated terms.

15.4. It is your responsibility to review these T&Cs regularly.

16. Contact Information

For any questions or support regarding these Terms and Conditions, please contact us:

By registering and using rizzioofficial.uk, you confirm that you have read, understood, and agree to these Terms and Conditions.